Refund policy
Refund & Return Policy
1. Right of Withdrawal (European Union Customers)
If your order is delivered within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, please contact us at:
Please include:
- your order number
- your full name
- a clear statement that you wish to withdraw from the purchase
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs resulting from premium shipping options chosen by you), without undue delay and no later than 14 days from the day we receive your withdrawal request.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
Customers are responsible for the direct cost of returning the goods unless:
- the item arrived damaged
- the item is defective
- or the wrong item was delivered
Return shipping costs may vary depending on the size, weight, and destination of the item.
2. Return Conditions
To be eligible for a return, items must be:
- unused
- in their original condition
- in the original packaging
- complete with all included accessories and components
Please do not return items without contacting us first.
Unauthorized returns may not be accepted.
To initiate a return request, contact:
We will provide you with the appropriate return instructions and return address.
3. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
In such cases:
- we will cover return shipping costs
- you may choose either:
- a replacement item
- or a full refund
Photo or video evidence may be required to process damage claims.
4. Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
- customized or personalized products
- assembled or installed furniture/products
- used items showing signs of wear
- digital products or downloadable items
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
5. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days.
Please note:
Your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: